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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't we open pdf docs in submissions?

    Asked by ComplianceChief on June 21, 2016 at 09:26 PM


    Please assist ASAP.

    The docs below will not open for review.

    IDTA Marketing Material Review form- 5 Laws for Trading Gold 2.2 PDF

    Stocks Digital Express Marketing Material Review Form- SM8ASXANN220616 PDF (9.39AM)     NSCRMXEDMREVC Word  (10.13AM)

    We are not able to open these documents for review.

    Can you explain why this is??






    Submissions open in can't
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    JotForm Support

    Answered by liyam on June 21, 2016 at 10:30 PM

    Hello Lisa,

    I noticed you have a number of forms with a number of submissions. Can you share with us the link to these PDF files? 


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    Answered by ComplianceChief on June 22, 2016 at 02:42 AM

    You can remove it when you load your form into the Form Designer.

    Here's how:

    1. Click the Designer icon while on the form builder.

    2. On the Designer window, click the Form Cover tab on the right panel.

    3. Then click the Remove button to remove the cover/logo image on top of your form.

    Hope this helps!