Why did you bill me after I downgraded and emptied out my account to free levels?

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    Asked on June 21, 2016 at 11:18 PM

    I downgraded my account before my most recent billing and now your system doesn't reflect that change and I was billed for another month I didn't intend to pay for, after I clearly emptied out old forms to meet the maximum form limits (to my understanding)

    I also didn't expect your system to DEMAND an explanation- Your TOS says cancel anytime, not cancel anytime but we will WHINE about you leaving and demand you explain yourself. You have a nice system, but it is far from indispensable. I cancelled because I wanted to , that's all you need to know.
    This account will be closed if I don't get an explanation and we will dispute the most recent paypal charge.


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    Answered on June 22, 2016 at 12:07 AM

    Apologies for the inconvenience. I see that you have downgraded your account to Free last June 19, however you were still charged for the subscription the next day (June 20). I have now sent a refund request of $19 for your June 20 payment to our billing department. Your account is now set to Free. Please expect the refund to reflect on your paypal account within a week or two. If you need further assistance, please let us know. Regards.