What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot access the JotForm Support Forum if i use a VPN connection

    Asked by glandoreghyc on June 22, 2016 at 04:39 AM

    I regularly have to use a VPN connection, I have now noticed that when my VPN is activated the response times from the Jot Form Support pages is extremely slow and in a lot of cases there is no response at all.

    So using your system now i have to switch on and off my VPN.

    Not a great user experience...why is this please?

     

    John

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    Answered by Carina on June 22, 2016 at 08:14 AM

    Are you able to correctly access your Jotform account and edit your forms normally?
    Does your VPN use a shared IP or a dedicated IP?

    Also are you having troubles accessing the contact page, or specific threads?

    Please try starting a fresh session before accessing the contact page:

    http://www.jotform.com/contact/ 

    We'll wait for more details to continue.

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    Answered by glandoreghyc on June 22, 2016 at 08:45 AM

    Hello,

     

    The problem appears to impact the Forum more noticeably that when i was editing forms.

     

    I have a fixed IP from my service provider to the VPN, after that i have not checked.

     

    Over the last 2 -4 days i have reinitialise many times, trying different browsers on different machines, I am writing this response on a totally different machine that i normally use, and it has no VPN connection.

    Thx

     

    John

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    JotForm Support

    Answered by EltonCris on June 22, 2016 at 11:47 AM

    Hello John,

    I connect form Philippines and I am having connectivity issues with the support forum last night. It was very slow for me until this morning. I have informed our technical team right after that and they fixed the problem. May we know if you are still having such issue on your end when using VPN?

    If the problem still persists, can you please check if this one loads fine https://www.jotform.com?noCDN=true, this basically loads the page without using CDN. 

    We'll await your updates.

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    Answered by glandoreghyc on June 22, 2016 at 12:34 PM

    I tried loading that page on my "VPN" system and it was a normal load speed, which was a big improvement 

     

    Thx

     

    Joh

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    JotForm Support

    Answered by EltonCris on June 22, 2016 at 01:38 PM

    Glad it somehow helps.

    May we also know if removing the CDN on the URL works fine now? Perhaps clearing your browser's cache might also help.

    Thank you!

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    Answered by Alan  on June 23, 2016 at 07:42 AM

    Did you try PureVPN? they are running a offer "Buy 1 year of PureVPN and get next year completely FREE!", in which we save $180

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    Answered by glandoreghyc on June 23, 2016 at 08:43 AM

    OK, Whatever was wrong is now fixed.. all fine with VPN connection again.

     

    Thx

     

    John

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    JotForm Support

    Answered by Kevin_G on June 23, 2016 at 09:55 AM

    Glad to know the issue has been resolved. 

    If you need more help or have questions, please let us know, we will be glad to help you.