Form doesn't show saved changes in form builder

  • Profile Image
    SCBakker
    Asked on June 22, 2016 at 05:51 AM

    Dear Support team,

    I have a problem with my forms, and I cannot solve it, it seems.

    Here's the form: https://form.jotformeu.com/61616291537357

    It contains a lot of hidden items, and conditions to show them, but this shouldn't be a problem, I think- everything worked fine until this morning.

    At the moment, I can make changes in the form builder, but they don't seem to translate to the form that is shown in pre- or real view. For instance, there's stil VERDER/TERUG (NEXT/BACK) buttons after the header and first text, but I deleted them in the form builder. I tried cloning the form, but this new form removes the old leftovers, but also doesn't accept new changes. Opening in Chrome instead of Safari doesn't help either. Furthermore, when I open the cloned forms I get a message that the form has been deleted by the owner, while I can still see them in the form builder.

    It seems something buggy is going on- could you please help me or provide a temporary workaround? I need to finish the form this week...

    Kind regards,

    Steven Bakker

  • Profile Image
    EltonCris
    Answered on June 22, 2016 at 06:27 AM

    Our apologies.

    This problem is now fixed. Your form should now update normally as usual.

    Thanks!

  • Profile Image
    SCBakker
    Answered on June 22, 2016 at 07:45 AM
    Thanks a lot for your quick response!Kind regards,Steven BakkerOp 22 juni 2016 om 12:27 schreef JotForm <noreply@jotform.com>: New response receivedA new response has been received:Answered by EltonCris  Our apologies.This problem is now fixed. Your form should now update normally as usual.Thanks! View this thread on browser » Unsubscribe Thread1466591276  
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