What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is jotform experiencing problems with saving documents right now?

    Asked by WWStoops on June 22, 2016 at 06:12 AM
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    JotForm Support

    Answered by Chriistian on June 22, 2016 at 09:19 AM


    I am not quite sure what you mean by "saving documents" but there is currently no issue submitting forms with JotForm now. Our service is performing as expected and no downtime. To check the status of JotForm, please see http://jotformstatus.com/.

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    Answered by Bill Stoops on June 22, 2016 at 11:11 AM

    Sorry, I think I was unclear in my description. Whenever I make an edit to this form: https://form.jotform.com/61674957040157

    and click the save button (disk icon in top right hand corner), it changes to the spinning wheel and says it's working in the bottom right hand corner of my screen. This happens for a long time until I eventually leave the form without actually saving the changes. Other forms seem to be saving properly. So, I'm guessing there's something wrong with this form specifically?



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    JotForm Support

    Answered by EltonCris on June 22, 2016 at 01:36 PM

    Hello Bill,

    Thanks for providing more details. 

    I think the problem is caused by a short downtime with our server recently. It was even slow on my end during that time. However, everything should be working normally now.

    I also tested your form by saving it here and it was saved after a few seconds. The form is a bit long so it would normally take a few seconds for the form to get saved. Would you please try it again this time?


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    Answered by Bill Stoops on June 22, 2016 at 01:54 PM

    Thanks for your help! It all seems to be working okay now. I'm new to jotform and love it! Thanks again!