Not receiving email notifications

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    jamieb2015
    Asked on June 22, 2016 at 07:00 AM

    Hi,

     

    When ever our customers fill out our forms, we are not receiving them via email?

     

    Can you check this please ASAP and let us know what is causing this?

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    John_Benson
    Answered on June 22, 2016 at 08:56 AM

    The reason why you aren't getting emails from Jotform is because you are in the bounce list.

    Don't worry I've removed your email from the bounce list. You should be able to receive email notifications again since your notification is set up properly.

    You might also need to whitelist our mail servers and IP addresses, here's a guide: Whitelisting JotMails IP Addresses

    Also, kindly check these related guides:
    How to Remove Your Email Address from Bounce List
    How to Setup Email Alerts to Prevent Email Bouncing Related Issues

    Let us know if you need further assistance. Thank you!