What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms not updating

    Asked by prowebsonline on June 22, 2016 at 07:07 AM

    I have been making changes to a form but when i preview or use the URL on my site it is still showing an old version.

    I have cleared my cache and still shows a red form when its now white.

    Regards

    Justin

    Page URL:
    http://justsleaford.co.uk/

    not updating cache preview site and
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    JotForm Support

    Answered by beril on June 22, 2016 at 07:18 AM

    That's great to know and our apologies. The issue should be fixed by our developers now. Could you please also test it on your end? If the issue still persists please let us now.

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    Answered by prowebsonline on June 22, 2016 at 07:45 AM

    Just checked again and still showing red form and not the changed white one

    Justin

    ...
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    Answered by prowebsonline on June 22, 2016 at 08:45 AM
    Hi Support

    My form now does not display at all and shows blank white page


    ...
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    JotForm Support

    Answered by Charlie on June 22, 2016 at 10:13 AM

    May I know if you used the Form Designer Tool to make the change? I tried changing the color scheme of your form to white and save the changes, it is now showing in the live view the same how it is in the form builder.

    There was a problem again earlier where changes are not showing up on the form when viewed directly. Could you please check it now again and see if it is now working. 

    Apologies for the inconvenience.

  • Profile Image

    Answered by prowebsonline on June 22, 2016 at 10:45 AM
    Hi

    That has now changed to white thanks.

    I added a theme in builder and then removed in builder and that’s when it didn’t update

    Justin

    ...
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    JotForm Support

    Answered by Charlie on June 22, 2016 at 11:50 AM

    Thank you for updating us and sharing that information. I presume everything is good in your end now? Should you need our assistance again, feel free to drop by here in the forum.

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    Answered by ubus on August 01, 2016 at 01:50 AM

    Same issue here, changed pricing shows correctly in form editor, but the preview and linked page has the old pricing, and yes, I did empty the browser cache - no change.
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    JotForm Support

    Answered by beril on August 01, 2016 at 04:54 AM

    I've created a separate thread for you, so I will answer there shortly.

    https://www.jotform.com/answers/894959