Not all results showing in email notification

  • FeNau
    Asked on June 22, 2016 at 7:11 AM

    Hi there,

     

    unfortunately not all results of my form are appearing in the notification. 

    Although they "inputs" seem to be in the the table.

    Could you please have a look?

     

    Many thanks in advance.

    Jotform Thread 866547 Screenshot
  • Jan
    Replied on June 22, 2016 at 11:18 AM

    It seems that the email notification did not update automatically when you're editing the form fields. Please try to delete the current email notification and then create a new one. If you create a new one, all form fields will be captured automatically. Please refer to these guides:

    How-to-Delete-Notifications-Autoresponder
    Setting-Up-Email-Notifications

    Hope that helps. Thank you. 

  • FeNau
    Replied on June 22, 2016 at 4:34 PM

    Hi thanks for reply.

    I tested it - but it did not work :( all fields are in the table and if I add the mail adress widget for example outside of the table you see the result. (see attached)

     

    Not all results showing in email notification Image 1 Screenshot 20thanks in advance

  • Nik_C
    Replied on June 22, 2016 at 7:16 PM

    I cloned your form and tested submissions and it seems to be working. Could you please try again to recreate email notification as my collegue suggested.

    Not all results showing in email notification Image 1 Screenshot 20

    We'll wait for you response.