Feedback button producing blank forms

  • Profile Image
    markst33
    Asked on June 22, 2016 at 08:56 AM

    Hi,

     

    just created a very basic form and chose to embed the code for a Feedback button.

     

    When I test it on my webpage I can see the button but clicking on it results in a blank form apart from the form title.

     

    The Pop up option works. But the lightbox has the same problem as the Feedback.

  • Profile Image
    EltonCris
    Answered on June 22, 2016 at 11:51 AM

    Can you please let us know the website URL where you have embedded the feedback form so we can check it here?

    But first, we suggest to switch the feedback form to its prototype version by removing the 2 after "feedback" found on the first line of the feedback embed code.

    Example,

    FROM:

    <script src="https://form.jotform.com/static/feedback2.js?3.3.REV" type="text/javascript">

    TO:

    <script src="https://form.jotform.com/static/feedback.js?3.3.REV" type="text/javascript">

    If this doesn't make any difference, please let us know the website URL so we can assist you further.

    Thanks!