What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Feedback button producing blank forms

    Asked by markst33 on June 22, 2016 at 08:56 AM

    Hi,

     

    just created a very basic form and chose to embed the code for a Feedback button.

     

    When I test it on my webpage I can see the button but clicking on it results in a blank form apart from the form title.

     

    The Pop up option works. But the lightbox has the same problem as the Feedback.

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 22, 2016 at 11:51 AM

    Can you please let us know the website URL where you have embedded the feedback form so we can check it here?

    But first, we suggest to switch the feedback form to its prototype version by removing the 2 after "feedback" found on the first line of the feedback embed code.

    Example,

    FROM:

    <script src="https://form.jotform.com/static/feedback2.js?3.3.REV" type="text/javascript">

    TO:

    <script src="https://form.jotform.com/static/feedback.js?3.3.REV" type="text/javascript">

    If this doesn't make any difference, please let us know the website URL so we can assist you further.

    Thanks!