What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Update Form Not Working

    Asked by solff on June 22, 2016 at 09:22 AM

    I've made changes to my form but they aren't updating on my website. I even deleted a section (scrollable terms) here on the form but it is still showing on my website despite the times I tried to re-copy the embed code into my site. The updates were working up until I added a web app (scrollable forms) from jot form into my form. What can be done about this?

    app site section scrollable
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    JotForm Support

    Answered by Jim_R on June 22, 2016 at 11:01 AM

    Hi, our team was alerted about some latency with the servers a while ago and the good news is it has been rectified now. I have cleared your form cache as an added precaution so if you're still facing the same issue, save your form, logout of your account, then log back in.

    Keep us posted in case the problem persists.