Update Form Not Working

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    Asked on June 22, 2016 at 09:22 AM

    I've made changes to my form but they aren't updating on my website. I even deleted a section (scrollable terms) here on the form but it is still showing on my website despite the times I tried to re-copy the embed code into my site. The updates were working up until I added a web app (scrollable forms) from jot form into my form. What can be done about this?

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    Answered on June 22, 2016 at 11:01 AM

    Hi, our team was alerted about some latency with the servers a while ago and the good news is it has been rectified now. I have cleared your form cache as an added precaution so if you're still facing the same issue, save your form, logout of your account, then log back in.

    Keep us posted in case the problem persists.