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    forms stopped being emailed due to full form box

    Asked by CAGSStudentSuccess on June 22, 2016 at 10:17 AM

    I think we need to clear the cache for this form but I don't know how. The last 2 submissions were not emailed out as the conditions are set. On a test run, we got an error message that it was "full" and could not accept the submission.

    What do I do now?




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    JotForm Support

    Answered by liyam on June 22, 2016 at 01:02 PM

    Hello LW,

    I noticed that your email alert settings is sending from a verified email (CAGSStudentCoordinator@ccu.edu) to the same email address CAGSStudentCoordinator@ccu.edu. Currently, with this setting, your mail server rejects email alerts from JotForm. 

    May I suggest to try using noreply@jotform.com as your email sender for your email notifications. Or any email address as long as the sender is not the same as the receiver.

    Regarding your form returning an error on to not accepting any more submissions, did you set a submissions limit on your form? I believe that this is the cause of the error. However, I see that it is properly enabled and currently there is no limits set (unless there is another form which has this issue?)

    Please do keep us posted.