What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'd like to know how many submissions can my form take in as a free user?

    Asked by xxkiela on June 22, 2016 at 10:23 AM

    I love JotForm but I'm concerned of deploying my form for use because it will generate heavy traffic.

    It should reach around 1000-2500 submissions within a few days. I'll only be needing it for 5 days or so but again, the traffic will be heavy within those days.

    What is the maximum number of submissions that my jotform can account for given that i'm a free user?

    Also, I've setup a link to a google sheet so that each submission has an entry. So if I delete submissions FROM MY JOTFORM ACCOUNT (not google sheet) every few hundreds, will my jotform be able to handle new submissions even if it's way passed it's limit? Will it still be stored in the google sheets?

     

    Thank you!

    Page URL:
    https://www.jotform.com/submissions/61717451846461

    Submissions free user in how
  • Profile Image
    JotForm Support

    Answered by BJoanna on June 22, 2016 at 12:57 PM

    As a free user you can receive up to 100 submissions each month. I have checked your account and you are already over 100 submission limit. You received 144 submissions this month. Because of that your account is scheduled to downgrade on date: 2016-06-23. After that date your forms will be disabled until submission counter is reset to 0 which will be on first day of next month or until you upgrade your account. 

    If you want to receive more that 1,000 submission per month you will need to upgrade you account to Silver plan. With Silver plan you can receive up to 10,000 submissions. More about different type of accounts you can find on our pricing page

    You can upgrade and downgrade your account at any time.

    https://www.jotform.com/help/331-How-to-Upgrade-My-Account 

    https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account 

    If you delete your submissions from JotForm account submission counter will not be reset, it will still be over limit.

    Hope this will help. Let us know if you need further assistance.