What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    POR QUE NÃO ESTOU RECEBENDO AUTO RESPOSTAS

    Asked by centralsatjp on June 22, 2016 at 10:25 AM

    Nem eu nem o pessoal que responde ao formulário está recebendo respostas.

    https://form.jotformz.com/50394678658674

    https://form.jotformz.com/52515308582657

    https://form.jotformz.com/52516115384654

    Tentei nestes 03 formulários.

    href jotformz eu a
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 22, 2016 at 12:58 PM

    Of all the email addresses you're using in your forms only one of them is currently in our bounce list, here is the email as well as the reason: 

    s****s@c**u.g*v.br - Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<421 4.4.2 Connection timed out>

    I have removed it and you should receive emails in that address now, I would also suggest you to follow the steps on this guide in order to avoid bouncing: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Here is also a guide that will help you to check and if you find your email address in our bounce list you can remove it too: How-to-remove-your-email-address-from-bounce-list

    If the issue still persists, please ask your email provider to white-list our IP addresses, but do note that this will work if you're using our default sender email addresses only, here is the link with our info to white-list: Whitelisting-JotMails-IP-Addresses