My jotform received and submission emails are not working

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    annaswicklik
    Asked on June 22, 2016 at 10:34 AM

    all jotform emails attached to this account are not being sent to either the submission party nor to the person who is supposed to be receiving the confirmation email. We have been having a lot of issues with your service lately - I am at the point were I am looking into alternatives if we continue to have issues. Please fix ASAP and send me a confirmation email letting me know when you have sorted this out.

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    BDAVID
    Answered on June 22, 2016 at 01:15 PM

    I have checked each recipient email in all your forms and only one was found in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has been white-listed now. Please check your spam folders for the others recipients. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

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    annaswicklik
    Answered on June 22, 2016 at 01:45 PM
    It seems that whatever you did while in there worked as I am now receiving the email submission emails again. I will be sure to reach out directly if this error occurs again.
    Best,
    Anna
    Anna Swicklik | Account Manager | Les Mills United States | anna.swicklik@lesmills.com
    tel +1 443 461 3315 | fax +1 888 841 5374 | www.lesmills.com
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    BDAVID
    Answered on June 22, 2016 at 02:53 PM

    Glad to know that, contact us anytime, we will be glad to assist you.