What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My jotform received and submission emails are not working

    Asked by annaswicklik on June 22, 2016 at 10:34 AM

    all jotform emails attached to this account are not being sent to either the submission party nor to the person who is supposed to be receiving the confirmation email. We have been having a lot of issues with your service lately - I am at the point were I am looking into alternatives if we continue to have issues. Please fix ASAP and send me a confirmation email letting me know when you have sorted this out.

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    JotForm Support

    Answered by BDAVID on June 22, 2016 at 01:15 PM

    I have checked each recipient email in all your forms and only one was found in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has been white-listed now. Please check your spam folders for the others recipients. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:


    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

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    Answered by annaswicklik on June 22, 2016 at 01:45 PM
    It seems that whatever you did while in there worked as I am now receiving the email submission emails again. I will be sure to reach out directly if this error occurs again.
    Anna Swicklik | Account Manager | Les Mills United States | anna.swicklik@lesmills.com
    tel +1 443 461 3315 | fax +1 888 841 5374 | www.lesmills.com
    Click here to learn how Les mills is changing the face of fitness
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    JotForm Support

    Answered by BDAVID on June 22, 2016 at 02:53 PM

    Glad to know that, contact us anytime, we will be glad to assist you.