What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form still limited?

    Asked by Chad Sitler on March 22, 2012 at 01:05 PM
    I created a form (account: csitler) unaware of the submission limit. I then purchased the year plan for $90 but am now seeig messages saying that the form is shut down. Please advise ASAP!
    Page URL:
    Http://www.argosy.com/service-excellence

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    Answered by pinoytech on March 22, 2012 at 01:17 PM

    Hi,

    I check your account and you are active as Premium user. Kindly logout to your JotForm account, delete browser cache and cookies then log back in. Let us know if the said issue still persist.

    Thank you!

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    Answered by csitler on March 22, 2012 at 01:35 PM

    When I log in, I see that I have the premium account. the problem is the form I created, which I am hosting elsewhere, sent off an email saying the account was disabled :

    Dear JotForm User, 

    You have currently reached the limits of your account. Your forms are disabled now. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/pricing

    Thanks for using JotForm, 

    JotForm Team
    http://www.jotform.com/

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    Answered by fxr on March 22, 2012 at 04:36 PM

    Your account is showing as Premium on our server and from that perspective there should be no issues with your forms

    You may have created a form under a different account, I want to check that, but the URL given:

    http://www.argosy.com/service-excellence isnt going anywhere.

    What is the URL where the seemingly problem form is embedded?

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    Answered by csitler on March 23, 2012 at 07:28 AM
    Please try it again. http://www.argosy.edu/service-excellence/
    When I submit, I am getting a "form disabled" message.
    ________________________________________
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    Answered by AtacanC on March 23, 2012 at 07:34 AM

    @csitler

    I've visited the URL above and you created your form while you weren't logged in. I've now moved your form to your premium account. Can you please confirm?

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    Answered by csitler on March 23, 2012 at 07:51 AM
    YES! Thank you so much! It is working well. Many thanks!
    ________________________________________
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    Answered by moonzkie on March 23, 2012 at 08:30 AM

    We're glad to be of help, if you have questions feel free to contact us.

    Thanks for using JotForm!