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    Emails not sending in text format anylonger

    Asked by nostalgicimpressions on June 22, 2016 at 10:59 AM

    Hello

    Since the dawn of time with our partnership with Jotform, the text email response has always worked. As of a couple days ago, all forms now send an html email which our crm system dislikes immensely, (not jot form, just the html emails) so is there a different setting now or is it in a different place? 

    This is what shows up now vs the nice text email as before.

     

    Question Answer <br/>Name prathap latchmanan <br/>E-mail prathap.latch@gmail.com <br/>Order Number 203109 <br/>Artwork Type .JPG/.JPEG, .PNG (300 DPI White Background Solid Black Art) <br/>If other type file is checked, briefly describe the file.  <br/>Description please centre the artwork on the die and centre it and make it as<br/>large as possible. <br/>Upload File<br/>https://www.jotform.us/uploads/nostalgicimpressions/50716018673152/342369269811539623/images-3.jpg<br/>https://www.jotform.us/uploads/nostalgicimpressions/50716018673152/342369269811539623/images-3.png<br/><div><img width="1" height="1" src="//r.mails.jotform.com/index.php/NTA4MTg5NTR%2BYXJ0d29ya0Bub3N0YWxnaWNpbXByZXNzaW9ucy5jb21%2BPGY4NWRiZWIxMmQ4Yjc5NDA4MTZiMTE0MzJlODg2NjBiQHN1Ym1pdC4qPn4%3D.jpg" /></div>

     

     

    I cant figure it out. Was pretty easy before.

    Thanks

    Chris

    Emails format text format in
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    JotForm Support

    Answered by BJoanna on June 22, 2016 at 01:47 PM

    I have cloned your form http://www.jotform.us/form/50716018673152 and tested my cloned form and this is the email Notification that I received when I submitted my form.

    I am not exactly sure what is your issue. Can you please provide us a screenshot of email Notification that you receive? 

    Also when I inspected email notification of your cloned form I noticed that tool bar options of Notification settings are not shown. 

    They are shown inside of new email Notification that I created.

    Can you also try to create new email Notification to see if that will resolve your issue?

    Looking forward to your reply. 

  • Profile Image

    Answered by nostalgicimpressions on June 22, 2016 at 02:45 PM
    This e-mail is to confirm that we've received your inquiry. Please note we aim to respond to all inquiries as soon as possible, usually within 1 business day or sooner. Please note we are not open on weekends and cannot respond to any inquiries until the following Monday. Our response to you will be addressed in this same ticket number. If further response is required from on the same matter, kindly always use this same ticket number and not another email. Thank you.
    To check the status of your ticket online, visit:
    https://www.nostalgicimpressions.com/ticket.asp?TicketNumber=5460502&TicketKey=279a075d-88b3-4436-9db8-16dccfd1f1fb
    ...