What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications

    Asked by rizzob95 on June 22, 2016 at 11:34 AM

    Hello, I'm still getting e-mail issues with all my forms. The "your e-mail" and "e-mail" are working but the e-mails that suppose to come to me have stopped working since Tuesday. I've attached a link to one form so you can see.

    Page URL:

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    JotForm Support

    Answered by Kiran on June 22, 2016 at 01:56 PM

    I have tried submitting the form and see that the email notification has been sent to the emails set in the condition.

    I have received the notification on both of my emails provided in the form while submitting it. I have checked the email addresses in our bounce list and they are not listed there. Please check if the emails are being landed in the Spam/Junk folders.

    We also request you go through the guide below that can help you with troubleshooting email delivery issues.


    Please get back to us if the issue still persists. We will be happy to assist you further.

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    Answered by rizzob95 on June 22, 2016 at 02:45 PM
    Thank you for getting back to me, it seems like everything is coming in correctly. Did you do anything? It’s been a good day and ½ that it wasn’t functioning right.

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    JotForm Support

    Answered by Jan on June 22, 2016 at 04:29 PM

    Glad to hear that you are able to receive new notifications now. My colleague Kiran verified if the settings on your notification are configured correctly. He also checked if your email address is in the bounce list.

    Let us know if you need any help. Thank you.

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    Answered by rizzob95 on June 22, 2016 at 04:45 PM
    Fingers crossed