What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please help me with my notification and confirmation emails. -- Problem solved

    Asked by mbycsd on June 22, 2016 at 12:32 PM

    Hello, We've had JotForm running for about one year now.  In the last few months I have stopped receiving notifications when someone submits a form.  I just tested to see if I would receive a confirmation email after submitting a form and I didn't receive one.

    Please tell me what I am doing wrong.

    Page URL:

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    Answered by mbycsd on June 22, 2016 at 01:32 PM

    Problem solved by changing my profile account email address.  Now the test forward works.

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    JotForm Support

    Answered by david on June 22, 2016 at 03:26 PM

    I checked our email logs for the addresses in your form and they have indeed been failing.  It looks like a couple of your address were rejecting the emails as spam.  When enough were rejected, it resulted in your addresses being placed on our bounce list to prevent further rejected emails.

    I removed your addresses from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

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    Answered by mbycsd on June 22, 2016 at 04:39 PM

    Thank you.  I have white listed all of the jotform domains.  

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    JotForm Support

    Answered by david on June 22, 2016 at 06:08 PM

    Very welcome!  If you suspect that this has happened again the future, you can remove your own address from the list:


    Let us know if you have any further questions and we will be happy to help.