What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I tell if someone has actually paid?

    Asked by HusseiniAllstarsForm on June 22, 2016 at 01:22 PM


    I have a form with a payment field.  When they hit submit they have to make a paypal payment.  Is there a field in the report which shows if payment has actually been made and received?

    What would the content look like in the field if the payment was successful?


  • Profile Image
    JotForm Support

    Answered by Charlie on June 22, 2016 at 03:08 PM

    When you setup a payment integration on your form, JotForm simply sends the data on the 3rd party payment processor, we do not processed them in our end. 

    So in your case, if someone successfully submitted the form AND completed the payment, then you will directly receive an email from Paypal that you received funds or payment, you should see the funds or payment directly on your Paypal account. These submissions will show up in your submissions page in your JotForm account.

    To learn more about setting up a payment integration, you can check this guide: https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    Here's a sample page when they click the submit button, they will be redirected to the Paypal's payment gateway:

    I also recommend following this guide to avoid further problems: https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    Let us know if you need more help on this.