What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    On payment page it's doubling the quantity of everything.

    Asked by angiegcaw on June 22, 2016 at 01:41 PM

    Several people have not been able to register or double paid.  It's been a mess!

    Page URL:

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    Answered by victor on June 22, 2016 at 03:50 PM

    Sorry for the inconvenience. I have just tested your form and noticed that the item selected is shown twice in the Paypal page

    Can you try removing the PayPal gateway then adding it again.

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    Answered by angiegcaw on June 22, 2016 at 04:05 PM

    I did what you suggested.  It didn't fix the problem, but helped me figure it out.  I think when I integrated it on the form from saved info having used it on a previous form - for some reason it had all of the options on there twice.  So if you checked it once, it automatically counted it two times.  I went in and deleted the duplicate fields and I think the problem is fixed now.  



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    Answered by victor on June 22, 2016 at 06:02 PM

    Glad you where able to resolve the issue. If you require additional assistance, please let us know. We will be glad to help.