Hi,I upgraded my account today to a Gold 2 year plan with a credit card

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    hepl_ill
    Asked on June 22, 2016 at 02:20 PM

    Hi,

    I upgraded my account today to a Gold 2 year plan with a credit card. At that time, our submissions for the month were over the limit - but our forms still appeared to be active. Later on in the day, we noticed that the forms have gone down and are giving users the "over quota" message. How soon can I expect our account to be upgraded and forms to be active again?



    This is a re-post of a comment on How to Upgrade My Account

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    david
    Answered on June 22, 2016 at 04:39 PM

    It looks like you may not have been fully logged in when you made the purchase and the subscription was not properly applied to your account.  I updated our records and reapplied the subscription.  Your account should now properly show as "Gold".