What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Hi,I upgraded my account today to a Gold 2 year plan with a credit card

    Asked by hepl_ill on June 22, 2016 at 02:20 PM


    I upgraded my account today to a Gold 2 year plan with a credit card. At that time, our submissions for the month were over the limit - but our forms still appeared to be active. Later on in the day, we noticed that the forms have gone down and are giving users the "over quota" message. How soon can I expect our account to be upgraded and forms to be active again?

    This is a re-post of a comment on How to Upgrade My Account

  • Profile Image
    JotForm Support

    Answered by david on June 22, 2016 at 04:39 PM

    It looks like you may not have been fully logged in when you made the purchase and the subscription was not properly applied to your account.  I updated our records and reapplied the subscription.  Your account should now properly show as "Gold".