Why is it that while I have a file upload button on my form, the files that folks are uploading are not attaching????

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    Roberta Schmitt
    Asked on March 22, 2012 at 02:57 PM

    Is there some reason the files folks are uploading onto my form are not coming through???  Please help ASAP!!

    LOVE JOTFORM!!!!!

    THANKS!

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    jeanettebmz
    Answered on March 22, 2012 at 05:17 PM

    @Roberta

    I have already checked your submissions, you have a total of 47 uploads , but I have noticed they come not only in .rtf  extension, I saw several others such as .txt

     

    Also, I'm not sure, but I notice that on the extension field, your form is set to RTF , I changed my cloned form to  rtf (lower cases) , so I would suggest you to do same with your form

    Let me know if this helps,

    Jeanette

    P.S

    Since the URL you have provided requested me a password, I could not check the source code, if it has been embed using the iFrame method, you would need to re-embed the code after you make the changes on your form

    Thanks