JotForm site is crashing with #5xx errors

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    Asked on June 22, 2016 at 03:16 PM

    Hi, I really want to use your service and am trying to learn how to build forms here. So far I like it and am thinking it might serve me better than formstack. 

    For the last 2 days I've been having problems with the server crashing. I've included a screen shot. At the same time I couldn't save my work, the customer page was also down. I can't have that happen. 

    Please give me some reassurance. 

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    Answered on June 22, 2016 at 05:11 PM

    We're sorry for the issues you are experiencing, John. We have been experiencing some issues over the last few days, but they seem to have been regional and mostly caused by our CDN (Content Delivery Network).

    Our maintenance team is alerted whenever that happens, and the issue is usually resolved very quickly. To bypass the CDN when the site is not working for you, please try accessing our site by appending noCDN=true URL parameter to the URL of our website.

    For example, you would access our homepage over the following link:

    Or you would open the Form Builder with the last form you've been editing over the following link:

    Should the server interruptions continue, please do try using the links provided above, and let us know if the issue persists even then. You can also check the status and ping times for our site over our dedicated status monitoring website, where we also use to track our uptime:

    If you need further assistance, please let us know.