What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm site is crashing with #5xx errors

    Asked by DCD on June 22, 2016 at 03:16 PM

    Hi, I really want to use your service and am trying to learn how to build forms here. So far I like it and am thinking it might serve me better than formstack. 

    For the last 2 days I've been having problems with the server crashing. I've included a screen shot. At the same time I couldn't save my work, the customer page was also down. I can't have that happen. 

    Please give me some reassurance. 

    Screenshot
    site crashing how to build forms build forms JotForm uploads
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    JotForm Support

    Answered by Boris on June 22, 2016 at 05:11 PM

    We're sorry for the issues you are experiencing, John. We have been experiencing some issues over the last few days, but they seem to have been regional and mostly caused by our CDN (Content Delivery Network).

    Our maintenance team is alerted whenever that happens, and the issue is usually resolved very quickly. To bypass the CDN when the site is not working for you, please try accessing our site by appending noCDN=true URL parameter to the URL of our website.

    For example, you would access our homepage over the following link:

    https://www.jotform.com/?noCDN=true

    Or you would open the Form Builder with the last form you've been editing over the following link:

    https://www.jotform.com//?formID=session&noCDN=true

    Should the server interruptions continue, please do try using the links provided above, and let us know if the issue persists even then. You can also check the status and ping times for our site over our dedicated status monitoring website, where we also use pingdom.com to track our uptime:

    http://jotformstatus.com/

    If you need further assistance, please let us know.