Phishing inquiry, my form is disabled.

  • Profile Image
    Koos 
    Asked on June 22, 2016 at 03:31 PM

    Hi team,

    Great job on the webforms.

    Unfortunately, i just noticed that my account is suspended for phishing. It's good to have mechanisms in place to avoid the bad guys to get info from innocent people and I will strive to assist you!

    This is what Im trying to accomplish:

    I've created a form on our https website where our client can pay their invoice. This form is linked to our Stripe account and it worked like a charm. What are we doing illegal or potentially dangerous?

    I look forward to your help so we can get the form online again asap.

    Thanks

    Koos

  • Profile Image
    Jan
    Answered on June 22, 2016 at 05:35 PM

    Your account (EzraforIsrael) is currently active. I was able to open your forms. Please check our Terms of Use to avoid being suspended. As of right now, I can see that your account is good.

    Let us know if you need any help. Thank you.

  • Profile Image
    Koos 
    Answered on June 22, 2016 at 05:50 PM

    Thank you.

    I've just tried again and even cleared my cookies and browser history....my account is still autosuspended. 

    Also, the forms are not published on the website.

    How can we get this to work again?

    KV

  • Profile Image
    Koos  
    Answered on June 22, 2016 at 06:57 PM

    Just noticed that you are looking at the wrong account. This company is using the koosvis account.

    Sorry for the mixup.

    Koos 

  • Profile Image
    Chriistian
    Answered on June 22, 2016 at 10:47 PM

    I have checked your account named koosvis and it is also currently active. The account doesn't seem to be autosuspended, as I am able to view the forms successfully. You should be able to use your forms without any issues. If you need further assistance, please let us know.