What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Phishing inquiry, my form is disabled.

    Asked by Koos  on June 22, 2016 at 03:31 PM

    Hi team,

    Great job on the webforms.

    Unfortunately, i just noticed that my account is suspended for phishing. It's good to have mechanisms in place to avoid the bad guys to get info from innocent people and I will strive to assist you!

    This is what Im trying to accomplish:

    I've created a form on our https website where our client can pay their invoice. This form is linked to our Stripe account and it worked like a charm. What are we doing illegal or potentially dangerous?

    I look forward to your help so we can get the form online again asap.

    Thanks

    Koos

    Page URL:
    https://diamondhoofcare.com/pay/

    phishing autosuspended suspended active
  • Profile Image
    JotForm Support

    Answered by Jan on June 22, 2016 at 05:35 PM

    Your account (EzraforIsrael) is currently active. I was able to open your forms. Please check our Terms of Use to avoid being suspended. As of right now, I can see that your account is good.

    Let us know if you need any help. Thank you.

  • Profile Image

    Answered by Koos  on June 22, 2016 at 05:50 PM

    Thank you.

    I've just tried again and even cleared my cookies and browser history....my account is still autosuspended. 

    Also, the forms are not published on the website.

    How can we get this to work again?

    KV

  • Profile Image

    Answered by Koos   on June 22, 2016 at 06:57 PM

    Just noticed that you are looking at the wrong account. This company is using the koosvis account.

    Sorry for the mixup.

    Koos 

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    JotForm Support

    Answered by Chriistian on June 22, 2016 at 10:47 PM

    I have checked your account named koosvis and it is also currently active. The account doesn't seem to be autosuspended, as I am able to view the forms successfully. You should be able to use your forms without any issues. If you need further assistance, please let us know.