What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to process incomplete payments without notifying customer?

    Asked by olpevents on June 22, 2016 at 04:04 PM

    We would like to process incomplete payments so we can print out the PDF. Unfortunately, when you do that, the customer receives an email saying their submission has been received, and may even include the amount that should have been paid if it had gone thru paypal completely.

    This is causing confusion for our customers, and potential problems with them producing an email saying their registration was received, when it has NOT been paid for, only processed thru Jot Form.

    I have attached a screenshot of the email that was received after doing a "dummy" complete submission of an incomplete. If I were a real customer, I would think I paid!

    Please advise.

    Page URL:

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    JotForm Support

    Answered by Nik_C on June 22, 2016 at 06:28 PM

    You can try enabling email notification for incomplete submissions by following this guide. Then, you will receive incomplete submissions that you can print.

    Let us know if this worked for you.