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    4 different uploads from 4 different people giving me "XML file" unable to download

    Asked by monarchaudiomastering on June 22, 2016 at 04:10 PM
    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>327F66F61D03080F</RequestId>
    <HostId>
    DLV6Rfg/lIfXW2hIchYRoQnSAdycKy2q/g/wPUn806IBehpx9FYFvS9+jtqkSAdkw7AMJ4Uchro=
    </HostId>
    </Error>
     
     
    On 4 different uploads from 4 different clients yesterday. What is the problem? 
     
     
    Just lost 1 of my longtime clients because this has happened twice to them already and because they say they can't reupload in time for the track to be done. There goes $90 and another client (maybe more).  Thanks
     
     
    uploads xml different xml file
  • Profile Image

    Answered by bemuse on June 22, 2016 at 05:30 PM

    I'm having this issue as well! Multiple upload areas on a form and some work and some don't!

     

    Help! 

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    JotForm Support

    Answered by Kiran on June 22, 2016 at 09:49 PM

    As I check few of the submissions of your JotForm titled "Single Song Upload From", I found that the following files were not working.

    https://files.jotform.com/jufs/monarchaudiomastering/23048045080142/342381588041377537/Criminal%20Master%20prod%20by%20P%20H%20I%20N%20E%20S%20T%20R%20O%E2%88%86.wav

    https://files.jotform.com/jufs/monarchaudiomastering/23048045080142/342359712721930479/Eternity%20-%20Cymatics%20Remix%20Contest.wav

    I have re-uploaded these files and you should be able to download them normally. If you can provide us with the other file URLs that are not working, we'll take a look and provide you with necessary assistance.

    @bemuse,

    Your question is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/867501

    Thank you!