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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    4 different uploads from 4 different people giving me "XML file" unable to download

    Asked by monarchaudiomastering on June 22, 2016 at 04:10 PM
    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>
    On 4 different uploads from 4 different clients yesterday. What is the problem? 
    Just lost 1 of my longtime clients because this has happened twice to them already and because they say they can't reupload in time for the track to be done. There goes $90 and another client (maybe more).  Thanks
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    Answered by bemuse on June 22, 2016 at 05:30 PM

    I'm having this issue as well! Multiple upload areas on a form and some work and some don't!



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    JotForm Support

    Answered by Kiran on June 22, 2016 at 09:49 PM

    As I check few of the submissions of your JotForm titled "Single Song Upload From", I found that the following files were not working.



    I have re-uploaded these files and you should be able to download them normally. If you can provide us with the other file URLs that are not working, we'll take a look and provide you with necessary assistance.


    Your question is moved to a separate thread and shall be addressed there shortly.


    Thank you!