- sruhlAsked on June 22, 2016 at 05:32 PM
Hello, we have noticed within the past few weeks a few problems that might have started happening when we upgraded.
When we edit the document, the first name seems to disappear.
Our billing status is changing automatically on 2016 Candidate Engagement form.
Please let me know if you may have any insight as why this may be happening?
- JotForm SupportMikeAnswered on June 22, 2016 at 09:58 PM
Could you please provide us with the steps to reproduce the issue? Do you open a form entry in edit mode from submissions page or by using an edit link? Do you mean that the billing status is changed once you open the entry or submit it? Any additional details would be appreciated.
- sruhlAnswered on June 23, 2016 at 03:53 PM
When we pull up the candidates name the 2016 Candidate Engagement Form and choose the paper and pencil edit option on the top of the form. The Candidates first name will then disappear. Also, if we were to download a form of all of our candidates to confirm Billing Status, we find that many of them revert back to previous billing status.
- JotForm SupportKiranAnswered on June 23, 2016 at 05:02 PM
Since we are already troubleshooting the issue on your other thread, we'll respond to our question there. Please be noted that it is not required to open multiple threads on the same issue that causes unnecessary confusions.
If you have any questions with this issue, we request you to follow-up on the other thread.
Thank you for your understanding and co-operation.