Edit Submission: The data is changing automatically

  • sruhl
    Asked on June 22, 2016 at 5:32 PM

    Hello, we have noticed within the past few weeks a few problems that might have started happening when we upgraded.  

     

    When we edit the document, the first name seems to disappear.

    Our billing status is changing automatically on 2016 Candidate Engagement form.

    Please let me know if you may have any insight as why this may be happening?

     

    Thank you!

     

    Daniel Velarde

    daniel@innovateicc.com

    303.947.3863

     

    Page URL: https://www.jotform.com/submissions/50485965562163
  • Mike
    Replied on June 22, 2016 at 9:58 PM

    Could you please provide us with the steps to reproduce the issue? Do you open a form entry in edit mode from submissions page or by using an edit link? Do you mean that the billing status is changed once you open the entry or submit it? Any additional details would be appreciated.

  • sruhl
    Replied on June 23, 2016 at 3:53 PM

    Yes.

    When we pull up the candidates name the 2016 Candidate Engagement Form and choose the paper and pencil edit option on the top of the form.  The Candidates first name will then disappear.  Also, if we were to download a form of all of our candidates to confirm Billing Status, we find that many of them revert back to previous billing status.

  • Kiran Support Team Lead
    Replied on June 23, 2016 at 5:02 PM

    Since we are already troubleshooting the issue on your other thread, we'll respond to our question there. Please be noted that it is not required to open multiple threads on the same issue that causes unnecessary confusions.

    If you have any questions with this issue, we request you to follow-up on the other thread.

    https://www.jotform.com/answers/862426

    Thank you for your understanding and co-operation.