What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    "FROM" email is showing JotForm and not the persons's email address even though it's set up correctly in the form. It was working fine 2 days ago.

    Asked by salesoperations on June 22, 2016 at 05:42 PM

    Please see form https://www.jotform.com//?formID=61024147568960

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    JotForm and email correctly
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    JotForm Support

    Answered by Chriistian on June 22, 2016 at 10:13 PM

    I cloned your form and made some tests there. I cannot seem to replicate the issue, as the "from" email shows the email address I have entered.

    Are you still encountering this issue? I checked the mail logs for your account and it seems that the 'from' email shows the email of the person. The issue you experienced might be a temporary glitch in the system. If you do encounter it again, please let us know.