What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not able to place order using Order form due to temporary high volume error message

    Asked by commercialkings on June 22, 2016 at 06:15 PM

    My clients just recently started emailing me, to let me know when they are trying to place an order (using our jotform order form) they get a message that says something like  "temporarily experiencing high volume orders". I have been unable to duplicate the message when testing the order form, but 3 clients have emailed me about this. I would like to know how this can be fixed. Thanks

    Page URL:
    commercialkings.com/djdrops

    order form
  • Profile Image
    JotForm Support

    Answered by jonathan on June 22, 2016 at 10:24 PM

    I test submitted the embedded form https://www.jotformpro.com/form/31275280534956  on your website, but I also could not produce the error.

    Here is the video when I test.

    Since I could not see the problem yet, I could not come up with a resolution on our end to resolve it.

    But what I think you can also try is to check on your website if there is issue accessing your website page. Perhaps the users that reported the problem have network issue on their end as well.

    Hope this help. Do let us know at once if the issue becomes persistence.

    Thanks.