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  • Profile Image

    Showing XML error when trying to access to an uploaded file.

    Asked by duadmin on June 22, 2016 at 06:34 PM

    Can you help me out here?

     

     

     

    This is the message when I click on the attached file link:

     

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>23F7297C4B61BE01</RequestId>
    <HostId>
    52VYkee+48I+Fck79SMRD2hcDF4hLoMy7pwWZwFA0Accj22UUxhW+hGMZ1q2mgEFL0hfVApqH7A=
    </HostId>
    </Error>
    download file can't can't download file can
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 22, 2016 at 10:38 PM

    I've found the submission and file showing this error, I will escalate the thread to our second level in order to let our know developers about the issue. 

    This will be checked and we will let you know when it is fixed. 

     

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 23, 2016 at 02:10 PM

    We found the file on the server and reuploaded it. You should be able to access it now

    https://files.jotform.com/jufs/duadmin/22977802055155/342338535031793279/Secure%20Form%20Transfer%20Training%20Video.mp4