- TackettproAsked on June 22, 2016 at 10:27 PM
We are experiencing email notification delays. As of the latest...12 hours.. This is way to late.
Our clients use the upload form we created on JotForm to send us timely orders that may have 2- 4 hour delivery times.
- JotForm SupportjonathanAnswered on June 23, 2016 at 12:51 AM
We apologize for the inconvenience caused. I am checking this.
Can you please share to us an example of your form submission that you found was delayed in delivering the Notifcation/submission email?
Tell us the submission details and I will check it on the sent email logs if there is a discrepancy in email sending time.
We will wait for your response.
- TackettproAnswered on June 23, 2016 at 02:45 AMIt is an intermittent issue. The emails have been getting to us on time and
consistently. However, from time to time there are delays. This was the
worst so far...12 hours...And we can't have that. Our clients depend on us
knowing that we have received the upload form and are beginning to complete
their projects. They have deadlines based on what we do. If we mess up or
are late then they get in trouble. [image: Inline image 1]
- JotForm SupportWelvinAnswered on June 23, 2016 at 04:30 AM
I think this is related to your custom sender email in the form. The email has been added through verification method. Please note that this method is still using Jotform as the sending server, not your own hosting server. It is most likely the email message is being checked by the receiving server for spam contents before delivering it to the recipient's inbox, causing the delay.
If you are still experiencing this problem, we suggest switching to firstname.lastname@example.org and make sure to whitelist our list of IP Addresses and Sending Domains which can be found here: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
If you want to keep your own email, I would recommend adding the sender by SMTP method: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form.
I hope this helps.