What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Transaction not completed

    Asked by csalonga on June 23, 2016 at 01:34 AM

    Nothing happens after submitting the form. 

    Tried this already on both Windows and OSX systems with various browsers, last successful submission was yesterday (22 June).

    Page URL:

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    JotForm Support

    Answered by EltonCris on June 23, 2016 at 02:34 AM

    Are you using the JotForm OEmbed Plugin https://wordpress.org/plugins/jotform-oembed/?

    If yes, I think there is an ongoing problem using it so we suggest to re-embed your form using iframe embed code for now. This should help.


    Let us know if this doesn't make any difference. Thank you!

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    JotForm Support

    Answered by EltonCris on June 23, 2016 at 02:45 AM

    By the way, just to clarify further, the problem was not with the form itself. It is how the form is embedded on your page. When I check the form embed code, there's some extra iframe attributes added on the embed code which shouldn't be there. We also do not have this on our embed codes so I think it was generated by a 3rd party script - could be a theme or from the plugin. And this prevents the form from completing the submission. 

    Embedding the form using its iframe embed code directly should not create such issue.

    We'll await your update.