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    I am not getting the form emails

    Asked by Agustín  on June 23, 2016 at 03:19 AM

    Buenos días, he realizado varios formularios con la cuenta de destino secretaria@eventosmce.es, pues bien NO llegan a esa cuenta de correo, pero si los tengo en mi lista de envío, saben a que puede ser debido? me podrían ayudar,

    Gracias,

    Saludos.

    form emails
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    JotForm Support

    Answered by Welvin on June 23, 2016 at 05:07 AM

    Your email address has been added to our bounce list and this is causing the problem in the form. I've fixed this to our end, but to prevent this from happening again in the future, we recommend the following:

    1. Since you are using noreply@jotform.com in the form, make sure to add this email to your safe sender or contact list.

    2. Whitelist our list of IP Addresses and Sending Domains. You can find the list here: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Please check the following guide for more information with regards to this problem:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications