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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The form doesn't post anymore

    Asked by paolowebdesign on June 23, 2016 at 04:56 AM

    Hi,

     

    my form does not post to my email anymore.

     

    I didn't change any settings. And everything seems normal.

     

    Can you help?

    Page URL:
    http://www.paolowebdesign.com/price-for-a-website-at-paolo-web-design-<br/>vietnam/

    POST settings and email
  • Profile Image
    JotForm Support

    Answered by beril on June 23, 2016 at 06:52 AM

    We are sorry for the inconvenience that may have caused. Your email address,  paolo@paolowebdesign.com is NOT in our bounce list.

    I've also checked your Mail Logs. It seems 2016-06-23 04:31:18] Submission #342479877461160675 Form #53554548941464 SENT to paolo@paolowebdesign.com from noreply@jotform.com via AMAZONSES

    Could you please check your spam, trash, and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder anymore. If this is not working to some of your forms, I would suggest using our SMTP method(s):

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    I hope that works.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.