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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problems receiving form submissions via email

    Asked by CANMark on June 23, 2016 at 05:10 AM

    I currently have a registration form running, the form has stopped emailing to my main email address mark.gardner@counciladvertising.net so I added a gmail account mark.gardner.can@gmail.com which was ok but now this has stopped receving, 

    There are other emails on the mailout list that are getting them.

    Can you investigate as it is important that the forms are received to the right emails

    Thanks

     

    Mark Gardnerproblem

    Page URL:
    http://www.counciladvertising.net/register.html

    Submissions email receiving Via
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    JotForm Support

    Answered by beril on June 23, 2016 at 07:27 AM

    We are sorry for the inconvenience that may have caused. Your email address,  mark.gardner@counciladvertising.net is IN our bounce list.

    Results shows;

     

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I removed from the bounce and unsubscribe lists.

    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.