What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to keep my forms but just downgrade, how do I do this?

    Asked by keishawhite43 on June 23, 2016 at 06:09 AM
    My Forms keep how how do i
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    JotForm Support

    Answered by Boris on June 23, 2016 at 08:11 AM

    To simply downgrade your subscription back to free plan, please follow this guide:

    https://www.jotform.com/help/341-How-to-Downgrade-Subscription-back-to-Free-Account

    Since your account has well under the available 500 total number of submissions stored for free accounts, and is using well under 100 MB of total upload space for free accounts, your forms and submissions will continue to function just fine after downgrading your account.

    Once you are back on the free plan, when you will need any of the higher limits that come with a paid subscription plan, you can always upgrade your account again by simply following this guide:

    https://www.jotform.com/help/331-How-to-upgrade-my-account

    If you need further assistance, kindly let us know and we'll be happy to help.