Our forms have disappeared

  • MairRowlands
    Asked on June 23, 2016 at 6:44 AM

    Hi there

    I'm picking up some work for a colleague who hasn't been available to undertake the transition to the new Jotform setup and have noticed that our forms have disappeared on her login.  I also can't get to the overflowing submissions to clear them (I'm guessing I'll be able to do this once all the forms are restored?)

    I have links to two of them and they're still running live on our website so they must exist somewhere, just not on her login:

    http://form.jotformeu.com/jsform/23314113940341

    embedded at http://planet.cymru/cy/sign-our-sustainability-pledge/

     

    http://form.jotformeu.com/jsform/23313877730354

    embedded at http://planet.cymru/en/sign-our-sustainability-pledge/

     

    Could you restore these and all the other forms on that login please?

    Many thanks,

    jo

  • MairRowlands
    Replied on June 23, 2016 at 7:00 AM

    It seems that somehow the forms had been moved to archive.  Found and restored to the live folder :-)

  • Chriistian Jotform Support
    Replied on June 23, 2016 at 8:22 AM

    Hi,

    Glad to hear you found them. If you need further assistance, do let us know.

    Regards.