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    Our forms have disappeared

    Asked by MairRowlands on June 23, 2016 at 06:44 AM

    Hi there

    I'm picking up some work for a colleague who hasn't been available to undertake the transition to the new Jotform setup and have noticed that our forms have disappeared on her login.  I also can't get to the overflowing submissions to clear them (I'm guessing I'll be able to do this once all the forms are restored?)

    I have links to two of them and they're still running live on our website so they must exist somewhere, just not on her login:

    http://form.jotformeu.com/jsform/23314113940341

    embedded at http://planet.cymru/cy/sign-our-sustainability-pledge/

     

    http://form.jotformeu.com/jsform/23313877730354

    embedded at http://planet.cymru/en/sign-our-sustainability-pledge/

     

    Could you restore these and all the other forms on that login please?

    Many thanks,

    jo

    Submissions JotForm jsform thanks
  • Profile Image

    Answered by MairRowlands on June 23, 2016 at 07:00 AM

    It seems that somehow the forms had been moved to archive.  Found and restored to the live folder :-)

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    JotForm Support

    Answered by Chriistian on June 23, 2016 at 08:22 AM

    Hi,

    Glad to hear you found them. If you need further assistance, do let us know.

    Regards.