What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms on my website are saying disabled

    Asked by GSBF on June 23, 2016 at 08:22 AM

    Hi , I did not disable my forms, it shows enabled in the settings. Did you all disable the forms?

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    JotForm Support

    Answered by Jan on June 23, 2016 at 09:48 AM

    Your account was suspended automatically by our phishing tool. I checked your form and I found out that you have fields that are asking for credit card details. This is not allowed in JotForm, it violates our terms of use


    I have now deleted the guilty fields in order to activate your account. If you need to collect payments from your users, you need to use one of our payment processor. This guide might also help: How-to-Enable-Payment-Authorization.

    Let us know if you have any questions. Thank you.