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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Smooth signature embeded: cannot use touch screen

    Asked by fotobaren_ on June 23, 2016 at 08:47 AM

    Hi,

    I embeded my form and now, I cannot fill the smooth signature using touch screen (screen move instead of sign)

    No problem if I don't embed it.

    http://www.globiflow.com/external.php?l=MjI0MDcyfDQzOTU0NDYxNg==

    or (not embeded) https://form.jotform.com/61738044233250?back=1&props=1

    Page URL:
    http://www.globiflow.com/external.php?l=MjI0MDcyfDQzOTU0NDYxNg==

    smooth signature Touch cannot use
  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 23, 2016 at 10:14 AM

    I have tested your form, both links, and I can see both are working fine, I was able to sign in the widget, see the images below: 

    http://www.globiflow.com/external.php?l=MjI0MDcyfDQzOTU0NDYxNg==

    https://form.jotform.com/61738044233250?back=1&props=1

    Could you please try again? 

    It should be working fine on your end as well, if this still persists, could you please try adding a new widget to your form and see if the issue is still there? 

    Here is also the link to other e-signature widgets: https://widgets.jotform.com/search/signature 

    Would be good to know if all of them present the same issue on your end. 

    Please do let us know how it goes. 

  • Profile Image

    Answered by fotobaren_ on June 23, 2016 at 10:46 AM

    Do you sign using a touch screen? (not with mouse, with mouse it's work)

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    JotForm Support

    Answered by Kevin_G on June 23, 2016 at 11:59 AM

    I tested using an emulator, currently I do not have a real mobile device to test the form, but will ask to someone in the support team to test it in a real mobile device, both links, we will update you here with the results of the test. 

    Thanks. 

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    JotForm Support

    Answered by Kevin_G on June 23, 2016 at 12:17 PM

    I just got a reply from one of my colleagues who tested the form in a real mobile device, she tested it in a Samsung Galaxy S4 and the widget is working fine, here is a screenshot about it: 

    Could you please try re-adding the widget to your form? 

    Or try testing with a different mobile device? It should work as expected. 

     

  • Profile Image

    Answered by fotobaren_ on June 23, 2016 at 12:44 PM

    I test using another device without any problem. Just a little bit strange that my other one is ok when not embeded. Thanks for your support.

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    JotForm Support

    Answered by KadeJM on June 23, 2016 at 01:49 PM

    I tested this as well on my iPhone 6 with the latest version of iOS using Mobile Chrome and Mobile Safari but I too am unable to replicate a problem on your live form nor your embedded form.

    What device are you experiencing this issue on? I didn't see anything mentioned above for that.

  • Profile Image

    Answered by fotobaren_ on June 23, 2016 at 01:50 PM

    On a All-in-one Gateway PC ZX6800

  • Profile Image

    Answered by victor on June 23, 2016 at 02:32 PM

    Are you indicating that you have problems with your PC with touch screen? If you are able to use the mouse you should also be able to use the touch screen.

    Can you please indicate what browser you are using and version, so we may test it out.

  • Profile Image

    Answered by fotobaren_ on July 13, 2016 at 12:19 AM

    Finally, Not sure if this is only a computer question. I was able to reproduce it: 

    If i use mouse first, clear and try using my touch screen: I cannot sign (except with mouse).

    If I use touch screen first, clear and try using mouse: I cannot sign (except with touch screen).

     

  • Profile Image
    JotForm Support

    Answered by Nik_C on July 13, 2016 at 03:48 AM

    It could be computer-related, that if you're using your mouse first then you can not use finger to sign and vice versa.

    I tested on my Samsung note 3 as well and it is working fine:

    If you need further assistance please let us know.

    Thank you!