What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Ticket Purchases widget is not counting previously submitted items

    Asked by sellyon on June 23, 2016 at 09:05 AM

    Why ticket purchase widget is out, after having run well for several weeks ?

    The parameters disappeared suddenly.

    Once more, I note such widget is not reliable.

    In the moment, I notice the same issue with other forms using ticket purchase widget. Big problem !


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on June 23, 2016 at 11:05 AM

    I did a couple of tests using our ticket purchase widget but I was not able to replicate any issue with it.

    Could you please give us more details about the problem you have so we can investigate further?

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by sellyon on June 23, 2016 at 03:28 PM

    It is difficult for me to explain

    The parameters pages of ticket purchase widget in 3 forms ("juin 2016" folder) became completely blank. The number of "places disponibles" item came back to the original level, allthough there are several subscriptions registred.


    How can I join screensnaps ?

  • Profile Image

    Answered by Boris on June 23, 2016 at 04:29 PM

    You can upload screenshots to your posts while composing a reply on our forum, as described in the following thread:


    When it comes to the issues with your Ticket Purchases widgets, I have logged into your account to check folder "juin 2016", and I see the forms in there are these three:




    I do believe I see the issue you are trying to explain. For example, on your form 61483426855968, named E2. 28/06/2016 Le quai Saint-Vincent, you have set the Ticket Purchases widget to allow "Inscription" being selected only 15 times:

    You have already received all 15 submissions for "Inscription", yet the widget on the live form still allows "Inscription" to be selected - as if none have yet been selected:

    Your widgets may be needing to be refreshed, in order to correctly load the existing number of previously selected items. I have raised this to our developers as a bug report, and we will let you know through this thread when/if the issue is resolved, or if we have any other relevant news regarding this.

    Thank you.

  • Profile Image

    Answered by sellyon on June 24, 2016 at 01:51 AM

    Yes, you are absolutely right.

    I note at the moment ticket purchases parameters page came back. Yesterday I had a blank page (cf snapscreen)

    I will not change anything to the 3 forms till you get answer from your developers. Please let me know the answer.  It is not the first time I had issue with widgets such as ticket purchases ou gift registry.


    Thank you



  • Profile Image
    JotForm Support

    Answered by beril on June 24, 2016 at 02:46 AM

    Hello Michel,

    First of all, we are sorry for the inconvenience this may caused you. One of our developers was already assigned to fix the issue. We will notify you here once we have an update on the status. Thank you for your patience. I will do my best for quick solution.=)

    Have a great day!

  • Profile Image

    Answered by elderwillian on July 15, 2016 at 07:13 PM

    No solution yet? I have the same problem!

  • Profile Image
    JotForm Support

    Answered by jonathan on July 15, 2016 at 10:33 PM


    We will respond to your own thread here https://www.jotform.com/answers/883950-Ticket-Purchases-widget-is-not-counting-previously-submitted-items#0

    which has more details.


  • Profile Image

    Answered by sellyon on July 16, 2016 at 02:21 AM

    No answer ?

    Is the issue fixed or forgotten ?



  • Profile Image

    Answered by Boris on July 16, 2016 at 03:38 AM

    The issue is still in the developer's queue and we haven't received any updates about it yet. We do know that the issue seems to be account specific, as these widgets are working fine on our end and for almost all of our users. Until the issue with your reported forms is resolved, you may want to try temporarily using a cloned version of your affected forms:


    When it comes to resolving the issue with the reported forms, our team will let you know as soon as there are any updates. Thank you for your patience and understanding.

  • Profile Image
    JotForm Support

    Answered by TitusN on September 13, 2016 at 12:23 AM

    We've been redesigning and implementing the error handling capabilities of our API widgets, among which is the Ticket purchases widget. 

    Our first update is live.

    To get the update, and to resolve the bugs you reported (which point to a backend API failure), please open the form in the builder, open the widget wizard, and click on the update button. 

    Let us know how that goes. 

    We're sorry for the long wait.