My account was suspended please advise

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    Mary Mullen 
    Asked on June 23, 2016 at 11:24 AM

    setting up jotform for a client site and now I got this error message when I tried to login.  Please advise.  No forms have even been submitted yet.

    Error Mssg:
    "Due to terms of use violation, your account has been suspended.

    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.

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    Jan
    Answered on June 23, 2016 at 01:02 PM

    Your account was suspended by our phishing tool automatically. I checked your form and I saw that there is a "Choose a Password" field previously on your form.

     

    You are not allowed to ask for login credentials here in JotForm. This violates our terms of use. I will now re-activate your account since I can see that the password field had been removed. Your account is now enabled.

    Let us know if you need any further help. Thank you.