What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account was suspended please advise

    Asked by Mary Mullen  on June 23, 2016 at 11:24 AM

    setting up jotform for a client site and now I got this error message when I tried to login.  Please advise.  No forms have even been submitted yet.

    Error Mssg:
    "Due to terms of use violation, your account has been suspended.

    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.

    Page URL:
    http://bsbcca.com/online-forms/pass-request-cabana/

    Screenshot
    suspended my account password autosuspended
  • Profile Image
    JotForm Support

    Answered by Jan on June 23, 2016 at 01:02 PM

    Your account was suspended by our phishing tool automatically. I checked your form and I saw that there is a "Choose a Password" field previously on your form.

     

    You are not allowed to ask for login credentials here in JotForm. This violates our terms of use. I will now re-activate your account since I can see that the password field had been removed. Your account is now enabled.

    Let us know if you need any further help. Thank you.