What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can you check on my account why it was suspended, please?

    Asked by Mary Mullen on June 23, 2016 at 12:53 PM
    can you check on my acct as you did with this customer, please?
    suspended autosuspended
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    JotForm Support

    Answered by Kevin_G on June 23, 2016 at 12:56 PM

    I have checked your account and indeed it is suspended, this happens when you're asking for info that is not allowed at JotForm, then our anti-phishing system detects this activity and proceeds to suspend the account. 

    However, I have checked your forms and I can see they are correct, you do not seem to be asking for info not allowed, I would like to share you the link to our terms, so you will know what info you can and you cannot ask in your forms: http://www.jotform.com/terms/ 

    I have re-activated your forms and you should be able to log into your account now, please check and confirm us that you were able. 

     

  • Profile Image

    Answered by bsbcca_jotform on June 23, 2016 at 12:58 PM

    Thank you very much.  I'm in.