Can you check on my account why it was suspended, please?

  • Profile Image
    Mary Mullen
    Asked on June 23, 2016 at 12:53 PM
    can you check on my acct as you did with this customer, please?
  • Profile Image
    Answered on June 23, 2016 at 12:56 PM

    I have checked your account and indeed it is suspended, this happens when you're asking for info that is not allowed at Jotform, then our anti-phishing system detects this activity and proceeds to suspend the account. 

    However, I have checked your forms and I can see they are correct, you do not seem to be asking for info not allowed, I would like to share you the link to our terms, so you will know what info you can and you cannot ask in your forms: 

    I have re-activated your forms and you should be able to log into your account now, please check and confirm us that you were able. 


  • Profile Image
    Answered on June 23, 2016 at 12:58 PM

    Thank you very much.  I'm in.