What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
If I understood you correctly, you wanted to download your form data to Excel. I checked the Export to Excel feature for form submissions and it worked fine from my end.
Please follow our guide How to export Form Data to Excel. But just in case you're aiming to do something different, please let us know and give us more info so we can better assist you.