Not receiving emails

  • clearlake
    Asked on June 23, 2016 at 2:08 PM

    We are not receiving notifier emails. Please help!

    Page URL: http://www.clpc.org/vbs16
  • David JotForm Support Manager
    Replied on June 23, 2016 at 2:41 PM

    Two of your recipient emails were in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Not receiving emails Image 1 Screenshot 30

    Not receiving emails Image 2 Screenshot 41

    They have been white-listed, so this should solve the problem. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

  • clearlake
    Replied on June 23, 2016 at 2:45 PM
    What about this form? http://www.clpc.org/content.cfm?id=366
    karensiumontalvo
    communications specialist/executive administrative assistant
    embrace | empower | engage
    Clear Lake Presbyterian Church
    1511 El Dorado Boulevard, Houston, Texas 77062 | Office: 281.488.6731 | Fax: 281.488.5118 | clpc.org
    ...
  • David JotForm Support Manager
    Replied on June 23, 2016 at 2:55 PM

    The recipients are not in bounce list. Please check spam folders or white-list our domain names. Let us know if you need more help.