What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving emails

    Asked by clearlake on June 23, 2016 at 02:08 PM

    We are not receiving notifier emails. Please help!

    Page URL:
    http://www.clpc.org/vbs16

    Emails receiving receiving emails
  • Profile Image
    JotForm Support

    Answered by BDAVID on June 23, 2016 at 02:41 PM

    Two of your recipient emails were in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    They have been white-listed, so this should solve the problem. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

  • Profile Image

    Answered by clearlake on June 23, 2016 at 02:45 PM
    What about this form? http://www.clpc.org/content.cfm?id=366
    karensiumontalvo
    communications specialist/executive administrative assistant
    embrace | empower | engage
    Clear Lake Presbyterian Church
    1511 El Dorado Boulevard, Houston, Texas 77062 | Office: 281.488.6731 | Fax: 281.488.5118 | clpc.org
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on June 23, 2016 at 02:55 PM

    The recipients are not in bounce list. Please check spam folders or white-list our domain names. Let us know if you need more help.