What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have a client that I sent a questionnaire to complete and he is concerned about security.

    Asked by Katie  on June 23, 2016 at 02:28 PM

     Can you provide me something to provide him detailing the security of his information?

    and sent client a
  • Profile Image
    JotForm Support

    Answered by BJoanna on June 23, 2016 at 03:11 PM

    JotForm data centers are located in the US and Germany. We have 2 data centers in the US (Texas and Virginia) and 1 data center in Germany.

    The forms and submissions are transmitted securely with a 256 bit high-grade encryption. You can also log into JotForm site securely and download your submission reports over a secure connection using https://www.jotform.com.  

    We provide a very high security through out our hosting provider's servers for stored data. We have a very powerful cloud of servers in SSAE16 Audited facilities which provides security protection against malicious attacks like SQL injection and denial of service (DOS) attacks. 

    Also all form are secure by default: https://www.jotform.com/blog/175-All-Forms-are-Now-Secure-by-Default-The-SSL-Limits-on-Free-Accounts-are-Lifted- 

    You can also encrypt your forms and data: https://www.jotform.com/blog/162-Introducing-Encrypted-Forms-The-Ultimate-in-Online-Form-Security 

    More about Encrypted form you can find inside of this guide: 

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    We're also Safe Harbor certified. Please see our Privacy policy here.

    http://www.jotform.com/privacy/ 

    Hope this will help. Let us know if you need further assistance.