What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Check if email is being blocked from notifications

    Asked by stmediaeditorial on June 23, 2016 at 02:48 PM

    I create a form that has conditional notification emails -- my notification isn't coming through.

     

    Can you please check to see if my email is black listed or something? It's sandi.luppert@stmediagroup.com.

    Page URL:
    https://form.jotform.com/61743579997983

    check email being blocked Emails create a form create
  • Profile Image
    JotForm Support

    Answered by Kiran on June 23, 2016 at 03:03 PM

    I see that your email address is in our bounce list and so you are not receiving any emails. I have removed it from the bounce list now. Please check and let us know if the issue still persists.

    We also request you go through the guide below that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Thank you!