Check if email is being blocked from notifications

  • stmediaeditorial
    Asked on June 23, 2016 at 2:48 PM

    I create a form that has conditional notification emails -- my notification isn't coming through.

     

    Can you please check to see if my email is black listed or something? It's sandi.luppert@stmediagroup.com.

  • Kiran Support Team Lead
    Replied on June 23, 2016 at 3:03 PM

    I see that your email address is in our bounce list and so you are not receiving any emails. I have removed it from the bounce list now. Please check and let us know if the issue still persists.

    We also request you go through the guide below that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Thank you!