The form notification is not being emailed along with the payment notification?

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    1gymrat
    Asked on June 23, 2016 at 03:32 PM

    Not sure why, but I'm not receiving the form info that people fill out when I'm emailed the payment notification. I used to get 2 emails, one for payment and one for the form information...now it's just the payment.

     

    Need advise asap

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    BJoanna
    Answered on June 23, 2016 at 04:19 PM

    This is a duplicate thread. Please see answer that my colleague provided you on this thread: 

    http://www.jotform.com/answers/868251 

    I would also suggest you to contact you email provider and ask them to Whitelist JotMails IP Addresses.