What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Suspended/Access Denied - Phishing Attempt

    Asked by Danielle G.   on June 23, 2016 at 04:54 PM

    I received the message below while working on a form and was kicked out. I really need to get back into my forms ASAP or I have a real problem on my hands. What should I do?

    Looks like your IP address has been banned because of a possible phishing attempt. If you believe that there is a mistake, let us know using the form below.

    Page URL:
    http://www.jotform.com/myforms

    denied My Forms problem
  • Profile Image
    JotForm Support

    Answered by Boris on June 23, 2016 at 06:03 PM

    Your account has been suspended for violation of our terms - asking for phishing details in your form 61744053333147:

    Please note that collecting credit card information, such as cardholder name, card type, card number, expiration date, and similar is considered a phishing activity and is strictly forbidden by our terms:

    https://www.jotform.com/terms/

    Your other forms, such as form 61683949161162, have the same violation of our terms:

    If you want to have your account reactivated, all of these offending form fields will have to be removed from your forms, as well as any submissions that have ever been made when these fields existed.

    In general, to accept payments from users, your forms must use one of our supported, PCI DSS compliant, payment tools:

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm