Account Suspended/Access Denied - Phishing Attempt

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    Danielle G.  
    Asked on June 23, 2016 at 04:54 PM

    I received the message below while working on a form and was kicked out. I really need to get back into my forms ASAP or I have a real problem on my hands. What should I do?

    Looks like your IP address has been banned because of a possible phishing attempt. If you believe that there is a mistake, let us know using the form below.

  • Profile Image
    Boris
    Answered on June 23, 2016 at 06:03 PM

    Your account has been suspended for violation of our terms - asking for phishing details in your form 61744053333147:

    Please note that collecting credit card information, such as cardholder name, card type, card number, expiration date, and similar is considered a phishing activity and is strictly forbidden by our terms:

    https://www.jotform.com/terms/

    Your other forms, such as form 61683949161162, have the same violation of our terms:

    If you want to have your account reactivated, all of these offending form fields will have to be removed from your forms, as well as any submissions that have ever been made when these fields existed.

    In general, to accept payments from users, your forms must use one of our supported, PCI DSS compliant, payment tools:

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm