What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Number of Recipient Emails

    Asked by ppmral on June 23, 2016 at 05:10 PM

    I have eight Recipient Emails but only three show up.

    for example: 
    Resale Closing Form show eight people receiving the form but only three show up?

    Page URL:
    https://ppmral.com/closing-and-lender-forms/resale-closing-form

    Emails recipient style size
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    JotForm Support

    Answered by BDAVID on June 23, 2016 at 06:20 PM

    I checked each recipient, and this happened because they were in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    They have been white-listed, so this should solve the problem. To prevent this from happening again,  you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com